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Bureau of Operational Services

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A part of the Office of Operations, the Bureau of Operational Services is a highly diverse unit within the Land and Recreation Program made up of three individual program areas providing coordination, direction and technical operating assistance across all offices and divisions. Staff assist the Division of Recreation and Parks in providing high-quality experiences for park visitors by creating and supporting educational and recreational programs, volunteer opportunities, public–private partnerships and administrative support. The bureau also provides administrative and communication support to the Division of State Lands.

Marketing and Communications

Responsible for strategic and integrated marketing and social media account management for the Division of Recreation and Parks, including internal and external communications for the Land and Recreation Program. Also coordinates media contacts for the Division of Recreation and Parks, including serving as liaison to DEP’s Press Office, writing press releases, reviewing calendar announcements and media advisories for parks, responding to photo requests and assisting with film permits.

Interpretive Services and Programs

Coordinates interpretive services and targeted programs (i.e., guided walks, campfire programs, first-person living-history demonstrations and self-guided publications), including indoor and outdoor exhibits for the Division of Recreation and Parks while utilizing the full potential of Land and Recreation’s recreational opportunities.

Training and Professional Development

Responsible for oversight of personal development training for the Land and Recreation Program.


The Partnerships Section provides support to the Florida Park Service in the areas of concessions, citizen support organizations, overnight accommodation reservations and contract administration.

Purchasing and Administration

The Purchasing and Administration section provides purchasing, travel, public records and general administrative support to the Land and Recreation program.

This section also manages the following programs:

  • Florida State Parks Annual Entrance Pass Program
  • Florida State Parks Historic Weapons Firing Safety Program
  • E-Forms
  • Surveys
Bureau Contacts Phone
Jim Brook, Bureau Chief 850-245-3086
Mara Dombrowski, Projects Analyst 850-245-3185
Matt Mask, Planning Consultant 850-245-2813
Marketing, Communications, and Interpretive and Training Services Phone
Heather Shuke-Nelson, Marketing, Communications and Interpretation Manager 850-245-3027
Robert Barrett, Programs Manager 850-245-3060
Elizabeth Khan, Communications Coordinator 850-245-2326
Shannon Berigan, Advertising and Promotions Coordinator 850-245-2072

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