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Customer Support Services

Customer Support Services is responsible for the Statewide Service Desk which includes a call center, support for computer hardware, standard software applications and computer peripherals. Computer Support Services manages the development, support and maintenance of the IT Service Management Support Software (Cherwell), SharePoint and the DEP Intranet and Internet Content Management Sites.  This program area is also responsible for the facilitation of IT related asset management, such as hardware configurations and software licensing.

Highlights

Three Stacked Website Pages

DEP's New Website

This website was generated through substantial DEP collaboration. The DEP web team would like to thank the following OTIS Programs for their assistance with the internet redesign: Business Management Services, Enterprise Application Services, Portfolio Management Services, and Security and Infrastructure Services. Thanks also go out to all Divisions' contributors, moderators, and web......Read More
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