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Consumer Confidence Reports (CCRs)


The U.S. Environmental Protection Agency and the Florida Department of Environmental Protection allow for electronic delivery of the Consumer Confidence Report.

The EPA and DEP now allow water systems the option to deliver their CCRs electronically to their customers. The CCR template on the Florida Rural Water Association (FRWA) website has been modified to allow you to make an electronic version of your CCR. The associated revised Alternate Certification of Delivery of Consumer Confidence Report form 62-555.900(19) Alternate is due by August 10 of each year.

CCR forms are listed below and are available on the Drinking Water Forms page. More information on Consumer Report Rule Delivery Options is available at EPA Electronic Delivery.


Demonstrating their commitment to public health protection and the public's right-to-know about local environmental information, the EPA and DEP are requiring water suppliers to put annual drinking water quality reports into the hands of their customers. These consumer confidence reports, which EPA developed in consultation with water suppliers, environmental groups and the states, will enable Americans to make practical, knowledgeable decisions about their health and their environment.

While water systems are free to enhance their reports in any useful way, each report must provide consumers with the following fundamental information about their drinking water:

  • the lake, river, aquifer or other source of the drinking water
  • a brief summary of the susceptibility to contamination of the local drinking water source, based on the source water assessments that the state is completing over the next five years
  • how to get a copy of the water system's complete source water assessment
  • the level (or range of levels) of any contaminant found in local drinking water, as well as EPA's and DEP's health-based standard (maximum contaminant level) for comparison
  • the likely source of that contaminant in the local drinking water supply
  • the potential health effects of any contaminant detected in violation of an EPA or DEP health standard, and an accounting of the system's actions to restore safe drinking water
  • the water system's compliance with other drinking water-related rules
  • an educational statement for vulnerable populations about avoiding Cryptosporidium
  • educational information on nitrate, arsenic or lead in areas where these contaminants are detected above 50 percent of EPA and DEP standards
  • phone numbers of additional sources of information including the water system and EPA's Safe Drinking Water Hotline (800-426-4791).

This information will supplement public notification that water systems must provide to their customers upon discovering any violation of a contaminant standard. This annual report should not be the primary notification of potential health risks posed by drinking water, but will provide customers with a snapshot of their drinking water supply.

Consumers will see the reports by July 1 each year. Large water systems will mail the water quality reports to their customers, either with water bills or as a separate mailing, and will take steps to get the information to people who do not receive water bills. Smaller water systems (those serving fewer than 3,300 people) will be able to distribute the information through newspapers or by other means.

EPA Consumer Confidence Reports Awards

The EPA Consumer Confidence Reports Awards program has been discontinued due to resource constraints currently facing the Drinking Water Section at EPA Region IV. Therefore, award application packages will not be accepted by DEP.

Last Modified:
December 7, 2022 - 11:52am

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