General Information
Utility accounts are required to support the operation of remediation systems. These may include services such as electricity, natural gas, water, sanitary sewer, propane, and telephone (for telemetry systems). Utility services must be handled directly by the Contractor, with estimated costs included in the Schedule of Pay Items (SPI) or Purchase Order. Any necessary adjustments should be made through a Change Order based on actual bills paid.
Note: Telephone accounts used for telemetry purposes are included in the System Operations and Maintenance (O&M) Packages and are not paid directly by DEP or reimbursed separately to the Agency Term Contractor (ATC).
Account Transfers
For remediation systems currently operated under a utility account held by the State, the account must be transferred to the Contractor. The Site Manager is responsible for providing the ATC with all necessary utility account information, including:
- Name of the utility provider
- Customer service contact information
- Company address and phone number
- Utility account number and account address
- Any applicable special requirements
The Site Manager will work collaboratively with the ATC to facilitate the account transfer.
Establishing Accounts
When a RAC Purchase Order is issued, the ATC is responsible for establishing new utility accounts. This is done by notifying both the utility company and the property owner via letter or email. The notification must include the service address and specific technical power service requirements (e.g., voltage, amperage, and phase—single or three-phase).
Florida Power & Light (FPL) Accounts
To establish a utility account with Florida Power & Light (FPL), the Contractor must:
- Notify the property owner.
- Submit all required technical information (voltage, amperage, phase, and job plans) through the FPL Construction Portal or mobile app (links below).
- Once a Premise ID is assigned, the Contractor must send the Premise ID along with the establishment letter to FPL.
Helpful Links:
Canceling Accounts
When utility service is no longer required, it is the responsibility of the Site Manager to cancel the account. This is done by:
- Sending the Utility Account Cancellation Letter (Local Program version) to the utility provider.
- Copying PRP Accounting (PRP_ACCOUNTING@floridadep.gov), on the correspondence.
- Uploading the cancellation letter into OCULUS.
Important: Failure to cancel an unused account may result in unnecessary charges to DEP. If remediation activities are temporarily paused (but not complete), the Contractor and Site Manager are encouraged to inquire about a temporary service disconnection instead of full account cancellation.
Account Deposits
Most utility companies require a deposit when accounts are opened in the Contractor’s name. While some providers may waive this fee, deposits are not reimbursable since they will be refunded to the ATC. Any future deposit refunds will either be returned to the Contractor or applied to the final bill.
Return to: PRP Site Manager Standard Operating Procedures (SOP) webpage.
Return to: SOP Site Manager Guide webpage.
